Privacy Policy

Information We Collect

Personal Information You Provide

When you contact us or use our services, we may collect:

Contact Details

• Full name
• Phone number
• Email address
• Mailing address

Project Information

• Property type and location
• Service requirements
• Project preferences and specifications
• Photos of your property (when provided)

Business Information

• Company name (for commercial clients)
• Business registration details
• Billing information

Communication Records

• Messages sent through our website, email, WhatsApp, or phone
• Customer service interactions
• Feedback and reviews

Information Collected Automatically

When you visit our website, we may automatically collect:

Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• Time zone settings

Usage Information

• Pages visited on our website
• Time spent on pages
• Links clicked
• Referring website addresses

How We Use Your Information

We use your personal data for the following purposes:

Service Delivery

• Process your service requests and quotations
• Schedule site visits and appointments
• Execute renovation and engineering projects
• Communicate project updates and progress
• Handle after-service support

Business Operations

• Maintain customer records
• Process payments and invoicing
• Manage warranty claims
• Improve our services

Communication

• Respond to inquiries and requests
• Send service confirmations
• Provide customer support
• Share important updates about your project

Legal Compliance

• Comply with Singapore laws and regulations
• Meet contractual obligations
• Handle legal claims or disputes
• Maintain business records as required by law

Marketing (With Your Consent)

• Send promotional materials about our services
• Share special offers and updates
• Request feedback and reviews

Note: You can opt out of marketing communications at any time by contacting us or clicking the unsubscribe link in our emails.

Legal Basis for Processing

Under the PDPA, we process your personal data based on:

Consent
 You have given clear consent for us to process your personal data for specific purposes.

Contract Performance
 Processing is necessary to fulfill our service contract with you.

Legal Obligation
 Processing is required to comply with Singapore laws and regulations.

Legitimate Interests
 Processing is necessary for our legitimate business interests, such as improving services and preventing fraud.

How We Share Your Information

We do not sell your personal data to third parties. We may share your information only in these circumstances:

Service Providers

We work with trusted third parties who help us deliver services:

• Payment processors
• Suppliers and subcontractors
• Equipment rental companies
• Waste disposal services
• IT service providers

These parties are contractually bound to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by:

• Singapore law or regulations
• Court orders or legal processes
• Government authorities
• Law enforcement agencies

Business Transfers

If our company is sold, merged, or restructured, your data may be transferred to the new entity under the same privacy protections.

With Your Consent

We may share your information for other purposes when you give explicit consent.

Data Retention

We keep your personal data only as long as necessary:

Active Customers:
 During the project period and for 7 years after completion for warranty, legal, and tax purposes.

Potential Customers:
 Quotation requests and inquiries are kept for 2 years unless you request earlier deletion.

Marketing Communications:
 Until you unsubscribe or request removal.

Legal Requirements:
 Some records must be kept longer to comply with Singapore’s legal and tax requirements.

After retention periods expire, we securely delete or anonymize your data.

Your Rights Under PDPA

Under Singapore’s Personal Data Protection Act, you have the following rights:

Right to Access

Request a copy of the personal data we hold about you.

Right to Correction

Request corrections to inaccurate or incomplete data.

Right to Withdraw Consent

Withdraw consent for data processing where we rely on consent (this may affect our ability to provide services).

Right to Data Portability

Request transfer of your data to another service provider in a commonly used format (where technically feasible).

Right to Object

Object to the processing of your data for marketing purposes.

To Exercise Your Rights:
 Contact our Data Protection Officer using the details in the Contact Us section below.

We will respond to your request within 30 days as required by PDPA.

Data Security

We take your data security seriously and implement appropriate measures:

Technical Safeguards

• Secure servers with encryption
• Regular security updates
• Firewall protection
• Access controls and authentication

Organizational Safeguards

• Staff training on data protection
• Confidentiality agreements
• Limited access to personal data
• Regular security audits

Physical Safeguards

• Secure office premises
• Controlled access to files
• Secure disposal of documents

While we use reasonable security measures, no system is 100% secure. We cannot guarantee absolute security of data transmitted over the internet.

Cookies and Tracking

Our website may use cookies and similar technologies:

What Are Cookies?

Small text files stored on your device that help websites function and improve user experience.

Types of Cookies We Use

Essential Cookies
 Required for website functionality. Cannot be disabled.

Analytics Cookies
 Help us understand how visitors use our site to improve performance.

Functional Cookies
 Remember your preferences and choices.

Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

Children’s Privacy

Our services are not directed to individuals under 18 years old. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

International Data Transfers

Your personal data is primarily stored and processed in Singapore. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information according to PDPA requirements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

For significant changes, we will notify you via email or prominent website notice.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data:

Data Protection Officer
 JHH Engineering Services Pte. Ltd.

📍 Address:
 915 Jurong West Street 91 #09-186
Nanyang Emerald
Singapore 640915

📱 Phone: +65 8171 0038 | +65 8123 1624
💬 WhatsApp: +65 8171 0038 | +65 8123 1624

Response Time: We aim to respond within 7 business days.

Complaints

If you believe we have not handled your personal data properly, you may:

1. Contact us directly using the details above
2. File a complaint with the Personal Data Protection Commission (PDPC) of Singapore

PDPC Contact:
 Website: www.pdpc.gov.sg

Consent

By using our services or providing your personal data, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described.

You may withdraw consent at any time by contacting us, subject to legal and contractual restrictions.

JHH Engineering Services Pte. Ltd.
 UEN: 202500153W

Protecting Your Privacy, Delivering Quality Service